I start with observation. Everything matters.

I ask direct, thoughtful, and intentional questions.

I can actually feel inefficiency as a physical sensation and use that instinct to guide my process and innovations.

I record my thoughts in detail about major and minor details, generally in a database.

I take note of details that trouble me. These inform future inquiries and clarifications.

I innovate. I can generate ideas at a rapid pace, knowing not every idea will flourish.

I request feedback, and often. Every perspective matters.

I created a system to organize the inventory on the 6 assembly lines in my warehouse. This streamlined the pick process and improved productivity.

I created a system to keep track of Out-Of-Stock items. I utilized the board where we kept track of our daily quotas and added columns for out-of-stock items and for available substitutions for those parts. This eliminated the back and forth trips to our stock room, also improving overall efficiency.

When we updated our packaging my team and I were struggling to find an efficient packing method. I created the assembly process for my line and used it as a base to adapt for every product line that we sold. This included a comparison grid for each line that compared and contrasted the packaging contents of each product line. This helped our team to support each other when anyone needed extra help.

I helped to eliminate time and paper waste by suggesting that my team use one generic transit slip instead of 20+ pre-printed ones.

I suggested that a patron hold list be printed in reverse, saving 20 minutes of manpower each opening shift. Our holdshelf was easier and more ergonomic to clear using this method. Many of my teammates utilized my suggestion.

I designed and implemented the use of a singular, branded generic dummy case that replaced 10+ item specific cases. The item-specific cases were harder to maintain and slower to find.

In 2017 I foresaw an inefficiency in the layout suggestion for the installation of our branch RFID sorting machine and suggested a better placement and layout which was still in use as of 02/2020.

I designed a simplified update to an internal problem slip that streamlined the process for over 200 employees.

I redesigned a branch closing checklist form that was easier to use and understand than its predecessor, taking it from a 2 page form down to a single page.

My work at Kohl's involved snaking through the aisles, scanning each item, then choosing a sign that captured the accurate price point of the collective merchandise. I learned to identify seasonal collections well enough to predict a new snaking pattern with every merchandise reset. I would also use my ergonomic instinct to "feel" the fastest method of scanning my items. My snaking method became so efficient that any other staff member took nearly twice the time to complete my assigned areas in my absence.